June 22 Should be Pretty Exciting
If you don’t follow salesforce.com closely, it’s probably because you’re not currently a user. That will probably change pretty soon. Investors in old technologies are getting worried, with Kaufman...
View ArticleYour Customers Are Social, Why Isn’t Your Enterprise?
According to Marc Benioff, CEO of Salesforce.com there are 3 steps to becoming a social enterprise: #1 Connect to public social networks #2 Create a private social network #3 Make your enterprise...
View ArticleCulture Clash
The world is changing before our eyes. Just reminisce on your life five years ago, three ago or even last year! Facebook, Twitter, iPad’s….these were not part of our personal lives let alone part...
View ArticleWhat is the Social Enterprise?
The term “social enterprise” is confusing for many in the corporate world.Traditionally, the term has referred to an organization with a social mission of philanthropy, charity or taking on a noble...
View ArticleFinding the Gold at the End of the Social Enterprise Rainbow
Here in Chicago, we don’t take St. Patrick’s Day lightly. After all, we go so far as to dye our river green and have some of the best Irish pubs outside of the green island itself. Before we go out and...
View ArticleIs Unified Communication Dead?
Unified Communications is dead; it’s now Social Communications. Unified Communication solved a very complex problem, how to bring all your communication channels into to one easy to service. There...
View ArticleIs A Social Enterprise Necessary for a Good Customer Experience?
I’m new to the Model Metrics team having spent the last 5+ years as an analyst covering customer experience at Forrester Research. What does that mean? I’ve spent the last five years helping large...
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